Warranty Policy

At Tauriocues.com, we are dedicated to delivering exceptional products to our customers. We understand that quality is of utmost importance, which is why all our products undergo thorough checks before being sent out. Our commitment to providing outstanding products ensures that our customers receive only the best in terms of quality and performance. We take pride in our attention to detail and strive to exceed customer expectations with every purchase.

In addition to our commitment to quality, Tauriocues.com also offers a limited lifetime warranty against manufacturing defects. We stand behind the craftsmanship of our products and believe in their durability. However, we understand that unforeseen issues can arise, which is why we offer this warranty to provide peace of mind to our customers. Should a manufacturing defect occur, we will repair or replace the product.

It is important to note that our warranty applies exclusively to the original purchaser of the cue and is not transferable. This ensures that the warranty remains valid for the intended recipient of the product. We kindly request our customers to retain their purchase receipts as proof of ownership in case any warranty claims need to be made.

While we strive to provide comprehensive coverage through our warranty, there are certain exceptions that are not covered. These include normal wear and tear that may occur over time, as well as damages resulting from modification, misuse, abuse, or improper maintenance. We also do not cover damages associated with extreme exposure to temperature or humidity, as these factors can have a significant impact on the performance and longevity of the product.

Additionally, any previous repairs performed by a third party will void the warranty. We strongly advise against seeking repairs from unauthorized individuals or companies, as this can compromise the integrity of the product and negate any warranty coverage.

Please note that customers are responsible for the 2-way shipping fee associated with warranty claims. We understand that this may be an inconvenience, but it allows us to continue offering a limited lifetime warranty without passing on additional costs to all customers.

At Tauriocues.com, we take pride in our commitment to exceptional products and customer satisfaction. Our limited lifetime warranty reflects our confidence in the quality of our products and our dedication to providing outstanding customer service. We want our customers to have complete confidence in their purchase and enjoy their experience with Tauriocues.com for years to come.