Returns & Refunds

At Tauriocues.com, we understand that sometimes issues can arise with your order. We want to assure you that we are here to help and are committed to promptly addressing and resolving any concerns you may have. If you encounter any problems with your order, we encourage you to reach out to us immediately. You can do so by sending an email to sales@tauriocues.com.

When contacting us, please provide your order number and a detailed description of the issue or concern you are experiencing. This will help us better understand the situation and allow us to provide the most effective solution. Our team will review your message as soon as possible and will work diligently to find a resolution that meets your satisfaction.

CHANGE OR CANCEL YOUR ORDER

In addition to addressing any issues, we also understand that there may be instances where you need to modify or cancel your order. If this is the case, please contact us as soon as possible. Again, providing your order number is essential, as it allows us to locate your specific order quickly. Please include the details of the modification you would like to make, and we will confirm once the changes have been applied.

It's important to note that there is a cancellation fee of 4.5% of the order value for any canceled orders. We apologize for any inconvenience this may cause, but this fee helps cover the costs associated with processing and handling cancellations. Please keep this in mind when considering canceling an order.

Additionally, it's essential to understand that once an order has been fulfilled, it cannot be modified or canceled. This is because once an order has been processed and shipped, it is out of our control. We work hard to ensure timely fulfillment of orders, so if you need to make any changes, please reach out to us as soon as possible.

RETURN & EXCHANGE

1. 30-DAY, 100% MONEY BACK GUARANTEE FOR BRAND NEW ITEM(S)

At Tauriocues.com, we stand behind the quality of our products and want to ensure that our customers are completely satisfied with their purchases. That's why we offer a 30-day, 100% money back guarantee for brand new items. This means that if you are not satisfied with your purchase within the first 30 business days from the date you received it, you can return it for a full refund.

It is important to note that this guarantee does not apply to accessories and products that have been chalked, modified, misused, abused, or improperly maintained. We want to make sure that the items being returned are in their original condition and have not been altered or damaged in any way, including:

• Your item must be NEW, UNUSED, UNCHALKED and in ORIGINAL CONDITION for a full 30 days from the date you received it.
• Item(s) must be returned in all original packaging and with accessories.
• Your item needs to have the receipt or proof of purchase.

2. RETURN & REFUND PROCESS

When it comes to refund policies, it is important to understand that shipping and handling costs are generally not eligible for refunds. This means that if you decide to return a product and request a refund, the amount you paid for shipping and handling will not be included in the refund. The refund will only be issued back to the form of payment that was originally used for the purchase. This policy applies to all forms of payment, including gift cards. If you used a gift card at checkout, the refund will be credited back to that gift card and cannot be refunded to another form of payment. It is essential to keep this in mind when considering a return or exchange.

To ensure a smooth and hassle-free return process, we strongly recommend contacting our customer service representative before returning any product. Our representative will be able to provide you with information on the eligibility of your order for return or exchange. They will guide you through the process and answer any questions you may have. By consulting with our representative, you can avoid any potential issues or misunderstandings regarding the refund policy.

If you choose to return your order without consulting our representative first, and it does not meet all of our requirements, a refund will not be issued. It is crucial to understand and comply with our return policy in order to receive a refund. Our requirements may include factors such as the condition of the product, whether it is within the specified return period, and whether all original packaging and accessories are included. Failure to meet these requirements may result in a denial of refund.

In such cases where a refund cannot be issued, we will notify you via email with detailed information on the options available to you. We understand that each situation is unique, and we want to provide you with alternatives that best suit your needs. These options may include store credit, exchange for another product, or any other suitable solution. Our goal is to ensure customer satisfaction, and we strive to find a resolution that is fair and reasonable for both parties.

3. LATE OR MISSING REFUND (If Applicable)

If you find yourself in a situation where you haven't received a refund that you were expecting, there are a few steps you can take to resolve the issue. The first step is to check your bank account once again to ensure that the refund has not been processed yet. Sometimes, refunds can take a bit longer to be officially posted, so it is important to double-check your account.

If you have confirmed that the refund has not been credited to your account, the next step is to contact your credit card company. They may have additional information about the status of the refund and can provide you with an update on when you can expect to receive it. Keep in mind that it may take some time for the credit card company to process the refund and for it to be reflected in your account.

In addition to contacting your credit card company, it is also advisable to reach out to your bank. There is often a processing time involved in transferring funds, and they may be able to provide you with further details about the status of your refund. They can also assist you in determining if there are any issues or delays with the transfer.

If you have followed all of these steps and still have not received your refund, it is recommended to contact the customer service team at Tauriocues.com. They can investigate the issue further and provide you with guidance on how to proceed. You can reach them by sending an email to sales@tauriocues.com. They will be able to assist you in resolving the problem and ensuring that you receive your refund in a timely manner.